All recommendations are now reviewed before being posted

Posted by JC Cameron October 24th, 2008 in Features, General

Trusted RecommendationsWhat helps make VendorCity unique is our unbiased and honest reviews of business-to-business vendors and service providers. Our goal is not to have the most reviews; instead we strive to have the best and most trusted word-of-mouth B2B referrals on the planet. 

Towards that goal, we have just added new functionality to our site which enables us to review each and every recommendation before it is posted to our community of users.  We check to ensure that there is (or was) a relationship between the two firms and flag any self-recommendations or other reviews that don’t meet our “trustworthy” rules. 

If we are not certain that the review is valid, we will contact the two parties (the client and the vendor) to determine if there is indeed a relationship between them.  If we cannot verify it that they did business together, we will not post that vendor review.  So far, this has only been necessary with approximately 5% of the recommendations posted on VendorCity.

As business owners ourselves, we know the value of having a trusted source to go to when you need to find a quality vendor or service provider.  You can be sure that we are working hard behind the scenes to ensure that the B2B recommendations you read at VendorCity can be trusted. 

2 Responses to “All recommendations are now reviewed before being posted”

  1. Harsha Says:
    December 2nd, 2008 at 2:13 pm

    Question: Yahoo recently got sued by American Airlines (who had sued Google before and settled) because a search term for “American airlines” did not pull them up first. Similar to that, do you sense any issues with getting hauled up vendors who got a bad review on your site?

    I believe Yelp! had the same issue a year or two ago - not sure what happened to it.

    Harsha

  2. JC Cameron Says:
    December 3rd, 2008 at 4:14 pm

    Harsha,

    Excellent question. In our current world, people and companies sue all the time…with or without merit. No matter what you do, that can happen so we are indeed prepared for that possibility.

    Unlike most of the free-for-all sites out there, we do review each recommendation to ensure that there is (or was) a relationship between the two firms.

    We will be adding additional “resolution” capabilities in the future to help the user and vendor resolve any issues that came up, but in the end, if it is a legitimate review (good or bad), it belongs on the site for all to see.

    -jc

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